We try to do everything possible for our customers to be pleased with their purchases and our services.
If for any reason, you are not completely satisfied with your purchase, you may return it for a full refund of the purchase price (excluding shipping charges) within 30 days from the receipt of shipment. The product must be returned in the same original (undamaged) condition as it was sent.
If product is damaged during transportation (faulty product), the customer should provide the evidence, such as photo, of the damage. And we will provide free replacement of the item.
Every effort will be made to ensure a prompt refund and an email notification will be sent once the refund has been processed. All refunds are made in the original payment method.
Please contact us if you would like to return the item or if your item was delivered in a damaged condition. In your message please provide us Your Order Number, Product Name, Details of the reason for your return.
*All straw bags are handmade, so no two items are identical. That’s the beauty of the product! Please allow for slight variances.
*Colors. We have made every effort to display as accurately as possible the colors of bags in our catalog. However, colors may vary slightly depending on your screen resolution and settings.